:root {
  --void: #071829;
  --bsod: #0a5ca8;
  --panel: #0e6fcb;
  --frost: #eaf3fb;
  --amber: #f0b429;
  --ok: #3ddc97;
  --warn: #ff8a5b;
  --ink: #0a1628;
  --mute: #6b8499;
  --face: #f7fbff;
}

* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  min-height: 100vh;
  background: var(--void);
  color: var(--frost);
  font-family: "Atkinson Hyperlegible", "Segoe UI", sans-serif;
  line-height: 1.45;
}
.shell {
  max-width: 960px;
  margin: 0 auto;
  padding: 1.5rem 1.25rem 3rem;
}
.bsod {
  background: var(--bsod);
  color: var(--face);
  padding: 2.25rem 1.75rem 1.75rem;
  min-height: 42vh;
  box-shadow: 0 24px 60px rgba(0, 0, 0, 0.35);
}
.bsod.compact { min-height: 0; }
.face {
  font-family: "IBM Plex Mono", ui-monospace, monospace;
  font-size: clamp(4rem, 12vw, 7rem);
  margin: 0 0 0.35rem;
  line-height: 0.85;
  letter-spacing: -0.06em;
}
.eyebrow {
  font-family: "IBM Plex Mono", ui-monospace, monospace;
  font-size: 0.8rem;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  margin: 0 0 0.75rem;
  opacity: 0.8;
}
h1 {
  font-weight: 700;
  font-size: clamp(1.4rem, 3.2vw, 2.1rem);
  margin: 0 0 0.75rem;
}
.lede { max-width: 42rem; margin: 0 0 1.5rem; }
.stop {
  font-family: "IBM Plex Mono", ui-monospace, monospace;
  font-size: clamp(0.85rem, 2.2vw, 1.05rem);
  background: rgba(0, 0, 0, 0.18);
  display: inline-block;
  padding: 0.45rem 0.7rem;
  word-break: break-all;
}
.steps {
  display: grid;
  gap: 1.25rem;
  grid-template-columns: 1fr;
  margin-top: 1.5rem;
}
@media (min-width: 800px) {
  .steps { grid-template-columns: 1.3fr 0.9fr; }
}
article, .panel {
  background: #0b2236;
  padding: 1.25rem 1.2rem 1.4rem;
  border: 1px solid rgba(234, 243, 251, 0.08);
}
h2 { margin: 0 0 0.75rem; font-size: 1.15rem; }
ol { padding-left: 1.2rem; }
kbd, code {
  font-family: "IBM Plex Mono", ui-monospace, monospace;
  font-size: 0.92em;
}
kbd {
  background: rgba(255, 255, 255, 0.08);
  padding: 0.05rem 0.35rem;
  border: 1px solid rgba(255, 255, 255, 0.18);
}
.paste-label, label {
  display: block;
  margin: 0.8rem 0 0.35rem;
  font-family: "IBM Plex Mono", ui-monospace, monospace;
  font-size: 0.78rem;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--amber);
}
.paste, textarea, input, select {
  width: 100%;
  background: var(--void);
  color: var(--frost);
  border: 1px solid rgba(240, 180, 41, 0.35);
  font-family: "IBM Plex Mono", ui-monospace, monospace;
  font-size: 0.82rem;
  padding: 0.7rem;
}
button, .btn {
  display: inline-block;
  margin-top: 0.85rem;
  background: var(--amber);
  color: var(--ink);
  border: 0;
  font-family: "Atkinson Hyperlegible", sans-serif;
  font-weight: 700;
  font-size: 1rem;
  padding: 0.55rem 1rem;
  cursor: pointer;
  text-decoration: none;
}
a { color: var(--amber); }
.muted { color: var(--mute); font-size: 0.92rem; }
.your-reports {
  margin-top: 1.5rem;
  background: #0b2236;
  padding: 1.25rem 1.2rem 1.4rem;
  border: 1px solid rgba(234, 243, 251, 0.08);
}
.your-reports h2 { margin-bottom: 0.35rem; }
.report-list {
  list-style: none;
  padding: 0;
  margin: 0.4rem 0 0;
}
.report-list li {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem 0.85rem;
  align-items: baseline;
  padding: 0.55rem 0;
  border-bottom: 1px solid rgba(234, 243, 251, 0.08);
  font-family: "IBM Plex Mono", ui-monospace, monospace;
  font-size: 0.88rem;
}
.report-list li:last-child { border-bottom: 0; }
.report-list a { word-break: break-all; }
footer { margin-top: 2rem; }
.note {
  background: rgba(0, 0, 0, 0.2);
  padding: 0.9rem 1rem;
  margin: 1rem 0;
  white-space: pre-wrap;
}
.flash { color: var(--warn); }
.admin-bar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 1rem;
  margin-bottom: 1rem;
}
.admin-bar h1 { font-size: 1.1rem; margin: 0; }
.grid {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.92rem;
}
.grid th, .grid td {
  text-align: left;
  padding: 0.55rem 0.4rem;
  border-bottom: 1px solid rgba(234, 243, 251, 0.08);
  vertical-align: top;
}
.chip {
  font-family: "IBM Plex Mono", ui-monospace, monospace;
  font-size: 0.75rem;
  padding: 0.15rem 0.4rem;
  background: rgba(255, 255, 255, 0.08);
}
.status-received { color: var(--frost); }
.status-analyzing { color: var(--amber); }
.status-needs_info { color: var(--warn); }
.status-resolved { color: var(--ok); }
.status-closed { color: var(--mute); }
.disk-healthy { color: var(--ok); }
.disk-unknown { color: var(--mute); }
.disk-unhealthy, .disk-predict_fail { color: var(--warn); }
.ticket-meta { margin: 0 0 0.35rem; word-break: break-all; }
.hw-card {
  background: #0b2236;
  border: 1px solid rgba(234, 243, 251, 0.08);
  padding: 1.1rem 1.2rem 1.2rem;
  margin: 1rem 0 1.25rem;
}
.hw-card h2 { margin: 0 0 0.35rem; font-size: 1.05rem; }
.hw-machine { margin: 0 0 0.85rem; color: var(--frost); }
.hw-grid {
  display: grid;
  gap: 0.65rem 1.25rem;
  grid-template-columns: 1fr 1fr;
  margin: 0 0 0.85rem;
}
@media (min-width: 800px) {
  .hw-grid { grid-template-columns: repeat(4, 1fr); }
}
.hw-grid dt {
  font-family: "IBM Plex Mono", ui-monospace, monospace;
  font-size: 0.72rem;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--amber);
  margin: 0 0 0.15rem;
}
.hw-grid dd { margin: 0; }
.hw-disks { margin-top: 0.4rem; }
.panel h3 {
  margin: 1rem 0 0.35rem;
  font-size: 0.82rem;
  font-family: "IBM Plex Mono", ui-monospace, monospace;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--amber);
}
.panel h3:first-of-type { margin-top: 0.2rem; }
.split {
  display: grid;
  gap: 1rem;
}
@media (min-width: 900px) {
  .split { grid-template-columns: 1fr 1fr; }
}
.files { list-style: none; padding: 0; margin: 0 0 0.4rem; }
.files li { margin: 0.35rem 0; word-break: break-all; }
.preview {
  background: #041018;
  color: #d7ecff;
  padding: 1rem;
  overflow: auto;
  max-height: 75vh;
  font-size: 0.8rem;
}
body.admin { background: #06111c; }
.back { margin-top: 1.25rem; }

.wizard { margin-top: 1.5rem; }
.wizard-step {
  background: #0b2236;
  padding: 1.25rem 1.2rem 1.45rem;
  border: 1px solid rgba(234, 243, 251, 0.08);
}
.btn-lg {
  font-size: 1.15rem;
  padding: 0.75rem 1.25rem;
  margin-top: 1rem;
}
.method-grid {
  display: grid;
  gap: 0.85rem;
}
@media (min-width: 700px) {
  .method-grid { grid-template-columns: 1fr 1fr; }
}
.method-card {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 0.35rem;
  margin-top: 0;
  width: 100%;
  text-align: left;
  background: var(--void);
  color: var(--frost);
  border: 1px solid rgba(240, 180, 41, 0.35);
  padding: 1rem 1rem 1.1rem;
  cursor: pointer;
  font-weight: 400;
}
.method-card strong {
  font-size: 1.15rem;
  color: var(--face);
}
.method-card span { color: var(--mute); }
.method-card .chip { background: var(--amber); color: var(--ink); }
.method-card:hover, .method-card:focus {
  border-color: var(--amber);
}
.do-list { margin: 0 0 1rem; padding-left: 1.2rem; }
.stop.waiting {
  animation: pulse 1.8s ease-in-out infinite;
}
@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.55; }
}
@media (prefers-reduced-motion: reduce) {
  .stop.waiting { animation: none; }
}
.lookup-wrap {
  margin-top: 1.75rem;
}
.lookup-wrap summary {
  cursor: pointer;
  color: var(--amber);
}
#notify-email { max-width: 28rem; }